Importance Of Communication Technology Of Fastway - Samples

Question: Discuss about the Importance Of Communication Technology For The Business Operation Of Fastway. Answer: The current study will aim to discuss about the importance of using value of Information and Communication Technology for the business operation of Fastway Courier. The Fastway Courier is currently operating in all Metropolitan areas of Australia and is mainly popular for their low cost and fast delivery system. In the context of the modern business era, use of Information and Communication Technology is highly relevant in order together essential business information. With the expanding economic growth of business due to globalisation, most of the business operations and Logistics use Communication Technology as a catalyst source (Iberahim et al., 2016). In order to accommodate the new demand of courier and transportation service, use of advanced mode of communication technology is highly essential to provide premium customer service. It is possible for the customer together detailed information about the location of their courier. The exact time for a package delivery can also be tracked easily. The advancement in Information and Communication Technology also provide the customers of Courier Company to choose from wide ranges of option for delivering a package. The Fastway courier service can therefore very the cost of each Logistic service depending upon the time of delivery. For example in case of urgent needs, the customer can pay extra and choose the option of speed post. It will also be possible for the courier operational service to calculate the exact time of package delivery. This is possible due to the advanced level of information that are being generated through the processing system in Communication Technology (Wang, Dessouky Ordez, 2015). The tracking system is generated through codes that are used by the customers to navigate the GPS location of the courier package. The traffic data update are gathered from Google maps in order to provide minute for minute information update. The customers are informed through email and SMS about the exact location of the packages. The ministry of Information and Communication of Australia also play an important role in implementing essential policies in the given context. This is highly essential in enabling and environment of knowledge based society for promoting advanced information. The courier company need to properly evaluate the impact of ICT, which has the potential to expand their business (Mohd et al., 2017). It is also important to mention about the Rapid expansion of e-commerce business, which is highly dependent upon the operation of Logistic service. Innovation in the courier service is highly required for ensuring smooth operations of e-commerce business. With the help of advanced level of communication technology it is possible for the customers to directly interact with the Logistic partners. As the customer will get direct information it will be possible for them to raise issues that are faced mainly due to delay in the delivery process (Siren Knudsen, 2017). The highly effective customer service of Fastway courier will help them to identify the cause of delays that occur within the courier system. Hence, the use of advanced level of communication and information technology is highly relevant in the context of the modern day courier system. References Iberahim, H., Mazlinda, H., Marhainie, M. D., Hidayah, A. N. (2016). Determinants of sustainable continuous improvement practices in mail processing service operations. Procedia-Social and Behavioral Sciences, 219, 330-337. Mohd, N. F. B., Wahab, S. A., Al Mamun, A., Ahmad, G. B., Fazal, S. A. (2017). Logistics capability, information technology, and innovation capability of logistics service providers: Empirical evidence from east coast Malaysia. International Review of Management and Marketing, 7(1). Siren, A., Knudsen, S. G. (2017). Older adults and emerging digital service delivery: A mixed methods study on information and communications technology use, skills, and attitudes. Journal of aging social policy, 29(1), 35-50. Wang, C., Dessouky, M., Ordez, F. (2015). Routing Courier Delivery Services with Urgent Demand. INFOR: Information Systems and Operational Research, 53(1), 26-39.